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Various Options for small business telephone systems
Today’s small businesses have variety of options in terms of small business telephone systems and how they can handle their calls:
PBX (Private Branch Exchange)
Private Branch eXchange, or PBX systems have capacity to route calls inside an organization among employees as well as to outside lines. This makes it very preferable for small businesses.
VOIP (Voice over Internet Protocol)
VOIP is becoming favorable these days, especially among the businesses that have business links spread far apart. It’s a good choice for businesses who make long distance calls as VOIP removes long distance charges as calls are routed over high speed internet instead of copper wires. One trouble with VOIP maybe that, when internet goes down, so does your network.
Hybrid PBX Systems
Hybrid PBX systems uses both, the company’s copper wires as well as the VOIP, which ever is cheaper and available. The greatest advantage of Hybrid systems are that if for any reason any one of the system is down, you can switch to other system easily.
Virtual PBX
Virtual PBX can be an effective solution for small, single offices, which do not make or receive to many calls. It essentially combines an auto-attendant PBX system with VOIP telephone lines. Virtual PBX providers will charge per minute for the VOIP connection. This makes this system way expensive than any other system that is available.
When going for the right kind of system for your business it’s good to select a system which is versatile, is filled with options, saves time, increases productivity and is scalable. You can even use non geographic numbers (0800 numbers, 0844 numbers) with the above options.
Cost maybe important, but don’t be shy to ask the vendors to include price of installation, customizing the small business telephone system, technical support and training into the purchase. These small business phone systems can be complicated to set up, and it’s better to let experts do it for you.
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